FAQs

Consultations are by appointment only. Our phones are open from 8:00 AM for bookings, and appointments can also be made via HotDoc.

Most appointments are booked for 15 minutes. Please make bookings for each person wishing to consult the doctor at the time of booking. This helps us to reduce waiting times for both yourself and others. If you have more than one health concern or a complex issue to discuss, please request a longer appointment at the time of booking. Please let our receptionist know.

If you are a first time patient we recommend that you arrive at least 10 minutes early to fill in the forms and registration. Please keep us informed if you are unable to make it for the appointment at your earliest.

If you have any concerns or doubts about any treatment or procedures explained to you please talk to your general practitioner and/or seek a second opinion.

Maintaining the confidentiality of your personal health information is important to us. Therefore we have certain protocols in place in order to safeguard your privacy.

All computers are password protected and levels of access vary for different staff members, also all employees are bound by a confidentiality agreement. Your medical information will not be shared with any third party without your consent.

Due to time constraints, doctors are not always able to take non-urgent phone calls from patients. If necessary the receptionist will take a message, with returning your call at the discretion of the doctor. We prefer that patients make an appointment to discuss any concerns with a doctor in person.

It is important that you present for consultation with your doctor in order to obtain a medical certificate, any results, referrals, letters or repeat prescriptions. This ensures that we maintain confidentiality, fulfil our medical and legal obligations and follow medicare guidelines. The doctors are unable to issue medical certificates retrospectively.

A Medical Records Request Form will have to be completed in order to obtain any of your previous medical records. Please ask our friendly receptionists.

Some surgeries may charge a fee to release a copy.

We welcome all feedback from our patients and are always looking for ways to improve our service. If you have any suggestions or concerns, please visit our contact page and submit your feedback to us.

As of 6th May 2025, standard appointments will be $85, with a Medicare rebate of $42.85.

Patients with a current Pension Card (65+ years), children (16 years and under) and DVA Gold & White Card holders will continue to be bulk billed.

 As we bill to workcover and insurance companies patients do not pay.

Dr. Parul Christian charges $85 for standard consultations and $130 for long consultations. Bulk billing is available for children under 14 years and Pension Card holders (65+ years). Dr. Christian does not see Workcover or DVA White Card holders.

All appointments on Saturdays and Public Holidays will be privately billed for all patients, including children and pensioners.  The standard consultation fee will be $95, and new patients or long consultations requiring 30 minutes will be $130.

Phone consultations will be charged at $85.

Effective: Tuesday, 6th May 2025

Please Note:

• Commercial Drivers Licence – $185.00 (Please bring a copy of these forms to your appointment).
• Insurance, Superannuation, Passport, Health Fund, Work & School Forms – $220.00 (You will also require an appointment with the doctor to complete these).
• Workers Compensation, Insurance & Third-Party Examinations – Upfront payment is required for all appointments and the fee will depend on the complexity & time taken.
• Flu Vaccine – $25.00 (You will also require an appointment with both the doctor & nurse for this vaccine).

*You will be required to pay for your consultation at the time of your visit. No accounts will be issued, and payment can be made by cash or EFTPOS.

Please ensure that you make an appointment to follow up for any results.

In some cases a practice staff member may call you to advice you that the doctor requires you to attend for results. Results will not be given over the phone in adherence with our Privacy Policy.

As part of our commitment to providing good health through preventative medicine, you may receive letters reminding you to attend the surgery for follow up appointments appropriate to your care. If you do not wish to participate in these reminder systems please notify our receptionists.

In order to provide you with the best possible care there may be instances when a referral to a specialist may be required. Please note that we are unable to back date referral due to legal requirements therefore ensure that you have a valid referral before your specialist appointment.

We provide flu vaccinations free of charge to eligible patients as part of the Government vaccination program. Those who are not covered by the government program can purchase the vaccinations at a cost from the Practice. Please enquire from the reception.

Book through HOTDOC.
Call Phone: (07) 3465 0660 for practice GP

Remember to call 000 for immediate attention in the event of a medical emergency

We have zero tolerance towards verbal and/or physical abuse of any kind toward our staff. Any patient displaying inappropriate behaviour will be asked to leave and will no longer be seen by this practice.